The eufy Web portal was created for users to manage their account details and add optional services such as service plans and cloud storage. And that encryption has always been done locally either directly on the camera or on a eufy HomeBase device. These streams have always used end-to-end encryption. Since the very beginning, eufy Security was designed to allow users to stream live and recorded footage from their devices to their eufy Security mobile app. It’s important to note, that no user or facial recognition data has ever been included with the images that were sent to the cloud. Today, like all other devices in the eufy Security lineup, our Video Doorbell Dual relies on local-only storage of user images and video data. The reason for this, was in case the user decided to replace the Video Doorbell Dual or add an additional Video Doorbell Dual to their eufy Security system, the system would pull the existing image from the cloud during setup, rather than making the user take a new image.Īgain, this process was not in line with our “local” mission and has been removed. In the case of our Video Doorbell Dual, a copy of that set-up image was stored using end-to-end encryption on our secure cloud. All facial recognition processes are and have always been done locally on the user’s device. There is a lot of speculation and misinformation on this, so let me explain how this seemingly incongruent process came about.įirst, the purpose of sending a user image from the eufy App to our devices is to give the local facial recognition software a baseline to run its algorithm. Previously, we had one device, the Video Doorbell Dual, that sent and stored an image of the user to our secure cloud. All these processes are also done and stored locally. Furthermore, eufy Security has no access to the user’s biometric details such as fingerprints or facial recognition data created by the users’ local devices. All video data is encrypted and stored on the device itself and can only be accessed or shared by the user. When using local storage, eufy Security cannot access our users’ video recordings. We are also audited by external third-party regulators every year. In addition, maintenance of our cloud server complies with the requirements of ISO27701 and ISO27001 standards. I should also note if a user selects to use eufy Security’s optional cloud storage add-on, this operation is end-to-end encrypted. And we are rolling out WebRTC to ALL eufy Security devices right now. Homebase3 and euf圜am3/3C devices released in October 2022 use WebRTC for end-to-end encrypted communication when using the Web portal to access live streams in a browser. Today, all videos (live and recorded) shared between the user’s device to the eufy Security Web portal or the eufy Security App utilize end-to-end encryption, which is implemented using AES and RSA algorithms.Īdditionally, when a user uses the eufy Security App to access videos from their devices, the connection between the eufy Security App and the user’s device is end-to-end encrypted through a secure P2P service. The real answer to this question has been addressed above. But it was not the official answer from our product teams. The dynamic naming convention of the video links was also addressed in the media coverage, so I can see how this may have confused them. However, they thought you were asking if people other than the registered user could discover links on their own and then view them through a third-party media player like VLC. This was a known issue, easily replicated and had been reported by the media. Either way, the previous design of our Web portal had some issues, which have since been resolved.Ĭoncerning the PR representative who answered your question about using VLC, they conflated the question. Most of our users use the eufy Security app to view live streams. I should note, however, that only 0.1 percent of our current daily users use the secure Web portal feature at . In addition, the video stream content is encrypted, which means that these video streams can no longer be played on third-party media players such as VLC. Today, based on industry feedback and out of an abundance of caution, the eufy Security Web portal now prohibits users from entering debug mode, and the code has been hardened and obfuscated. Previously, after logging into our secure Web portal at , a registered user could enter debug mode, use the Web browser’s DevTool to locate the live stream, and then play or share that link with someone else to play outside of our secure system. However, that would have been the user’s choice to share that link, and they would have needed to first log into the eufy Web portal to get this link. One is to use the eufy Security App, and the other is to use our secure Web portal at . Today, there are two primary ways to view live streams of eufy Security cameras. Playing Live Videos in Third-Party Media Players
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